When the Equipment Stops, the Clock Doesn’t

Somewhere on a jobsite, a generator sputters to a stop at 10:15 on a Tuesday morning.

(Sound familiar? Keep reading.)

Nobody ordered the wrong equipment or screwed up the schedule. Everything was going along as planned. It was running, but then it wasn’t.

Meanwhile, the crew still has work to do. Maybe they’re pumping rainwater out of an excavation or running equipment that needs that generator. Either way, no power means the job just stopped.

So the customer calls the rental branch and, fortunately, there’s another generator available.

Now it just needs to get there.

The Trucks Left Hours Ago

Unfortunately, by 10:15, the drivers are already across town making the deliveries that were on the board that morning.

Sometimes a driver can work a generator swap into an existing route. But when the drivers are already on the other side of town, usually somebody at the branch starts looking around for who else can make the run.

Trying to sort out who has a truck and can get the customer what they need.

Focusing only on how to solve a customer’s problem can create another problem back at the branch.

Before Someone Grabs the Keys

Even with fuel prices where they are, fuel usually isn’t the most expensive part of a delivery across town. There’s the employee’s time, mileage and vehicle cost, plus whatever they aren’t taking care of while they’re gone. What sounds like a quick run can turn into a few hours once you account for getting away, loading, drive time, the swap, the return trip and unloading again.

That’s why we built the FERO Delivery Cost Calculator. Just choose your city, enter how many miles away the delivery is, choose the type of employee who’s available to do it and compare the estimated cost of sending them with the cost of using FERO.

Sometimes your driver is the better choice. Use them.

But if you’re about to send a salesperson across town, pull a service tech away from equipment or disrupt a driver’s existing route, the numbers may look very different.

Choose the Right Driver for the Job

The customer with the dead generator doesn’t care which truck delivers the replacement or who’s driving it. They just need to get their crew working again.

FERO provides another way to make that happen without automatically pulling someone away from what they’re already doing.

This isn’t about replacing your drivers or changing a system that’s already working. FERO gives you another option for when something needs to move that wasn’t on your schedule this morning.

The generator may have stopped without warning. Getting the replacement there shouldn’t create another problem somewhere else.